FREQUENTLY ASKED QUESTIONS

How can we help you?


What kind of chocolate do you use?

We use belgium chocolate known all over the World.


Is the chocolate you use allergen?

It may contain some traces of nuts, soya, etc…


Do you have diabetic chocolate?

We hope to have it in the near future.


Do your chocolate contains alcohol?

None of them.


How can I place an order?

To place an order on our site for a particular product, please click “Add to cart”. You can then click on the cart icon at the top of the page and follow the steps (including payment and delivery information) in the related boxes. Please write your message(s) for each product in the related boxes. And fill in precisely your personal information; you will be the responsable for wrong information. After filling all information you will be directed to PayPal in order to make the payment.


How do I amend my order?

You can amend within 6 hours after we confirm your order. To amend you can mail at info@chocomessage.co.uk


How do I cancel my order?

You can cancel within 6 hours after we confirm your order. To cancel you can mail at info@chocomessage.co.uk


How do I pay?

Your security is our priority. Thats why we work with PayPal system. PayPal is a reliable system that secures your personal datas. You can visit www.paypal.com/uk to get information or to open an account.


Where is my order?

It takes maximum 2 days for us to prepare your order. Once your order is dispatched you will receive an email including the tracking number of the shipment. This will let you check the status of parcel directly from our courier`s web page.


Who will be delivering my parcel and when?

Our special courier service will be delivering your order. It’s a door to door service and your order should be delivered within 48 hours after it is dispatched (delivery only from Monday to Friday).


What happens if I’m not at home when you try to deliver my parcel?

Courier service leaves a note in your post box with detailed information on a next day delivery.


My order has arrived and it’s broken. What should I do?

We’re really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem. Please check the content of the package at the delivery and if there is any damage, write it down on the delivery note. Contact us immediately at info@chocomessage.co.uk sending us the delivery note together with the photo of the damaged product.


How do I return my item?

Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please send an email to info@chocomessage.co.uk and we will try to solve the problem.


I can't find anything that relates to my query.

Please send an email to info@chocomessage.co.uk and we will respond you soon.